Account management

License keys, tier changes, billing, cancellation, and what happens to your data after you leave. All the boring-but-important stuff.

Where your account actually lives

BD GEO Tracker has two surfaces:

The app at app.bdgeotracker.com — where you create brands, write prompts, see snapshots
The store at getbdshield.com/my-account — where your license, billing, and subscription live

This split exists because BDShield is our umbrella commerce platform — the same place you'd buy any BD product. The store handles WooCommerce checkout, recurring billing, license issuance, and refunds. The app does the work.

If you need to change something about billing, go to getbdshield.com. If you need to change something about how the tool runs, go to the app.

Sign-in credentials

You sign in with email + password, set during signup. Your password is hashed (bcrypt, cost factor 10) and we never store it in plain text. Sessions hold for 7 days; after that you sign in again.

Change your password anytime at Account → Security in the app. The form asks for your current password before accepting a new one — if you've forgotten it, the password-reset flow is on the roadmap; until it ships, email support@bdgeotracker.com and we'll rotate it for you.

Your license key

The license key (format: BDSH-XXXX-XXXX-XXXX) is what ties your account to a tier. You enter it once during signup; from then on, it sits behind the scenes and we won't ask for it again unless you upgrade or change subscriptions.

Three things to know about it:

It validates against our license server every 24 hours. If your subscription lapses or you change tiers on getbdshield.com, the app picks up the change on the next validation cycle.
You can find it at getbdshield.com/my-account/licenses. It's also in the receipt email you got at checkout.
Treat it as private. The license key is what proves you paid. Don't post it in public Slack channels or paste it into screenshots.

If you suspect your key has been compromised, email support@bdgeotracker.com and we'll rotate it for you. A self-service rotation flow is on the roadmap.

Tier limits

Tier	Brands	Prompts	Refresh
Starter	1	3	Weekly
Growth	3	15	Daily
Agency	5	50	Daily

Prompts are total across all your brands, not per brand. So on Growth, you might have 3 brands with 5 prompts each, or 1 brand with 15 prompts. Distribute however the work demands.

Historical data isn't bounded by a tier-specific retention window today — your snapshots stay accessible for as long as your account is active.

Upgrading your tier

To upgrade:

Go to getbdshield.com/my-account/subscriptions
Click Change plan on your BD GEO Tracker subscription
Pick the new tier
Confirm

Billing is prorated. If you upgrade mid-cycle, you pay the difference for the remainder of the current billing period, then the full new rate starting next cycle.

The upgrade takes effect immediately in the app:

New prompt slots unlock right away
New brand slots unlock right away
Refresh cadence switches over within 1 hour
Daily runs start on the next UTC midnight after upgrade

Historical data from before the upgrade is preserved. If you upgrade from Starter (weekly) to Growth (daily), your past weekly snapshots stay where they were — you'll just see daily snapshots from the upgrade point forward.

Downgrading your tier

To downgrade, same path: getbdshield.com subscriptions, Change plan, pick a lower tier.

Downgrades take effect at the end of your current billing period. You pay nothing extra, but you also don't get a refund for unused time on the higher tier. We don't prorate downward.

What happens at the downgrade boundary:

Brands over the new limit are marked read-only. Their data stays visible but new snapshots stop running. You pick which brands to keep active before the downgrade completes.
Prompts over the new limit are marked read-only, same way. You pick which prompts to keep active.
Refresh cadence drops to the new tier's cadence at next UTC midnight after the boundary.
Historical data stays. Existing snapshots remain accessible — we don't truncate history on downgrade.

If you want to take data with you before a downgrade, export to CSV. See PDFs and exports.

Annual billing

Annual billing costs 10× the monthly rate. You save two months. To switch from monthly to annual:

Go to subscriptions on getbdshield.com
Click Switch to annual on your BD GEO Tracker subscription
Confirm

The switch happens at the end of your current monthly period. You're charged the annual amount on the renewal date.

Switching from annual back to monthly works the same way. The change takes effect at the end of the current annual period — you don't get a refund for unused time, but billing converts cleanly at renewal.

Cancellation

To cancel, go to subscriptions on getbdshield.com and click Cancel on your BD GEO Tracker line. Confirm twice (we ask twice on purpose — the first click is intent, the second is final).

What happens after cancellation:

You keep access until the end of your current billing period. If you cancel mid-month, you have the rest of the month at full tier.
At period end, the license enters a soft-lockout state. The license server marks it inactive and the app stops scheduling new runs.
Existing data is preserved. We do not auto-delete account data on cancellation. If you re-subscribe later, everything resumes where it left off — same brands, same prompts, same historical snapshots.
Want your data deleted? Email support@bdgeotracker.com from the address on your account and we'll wipe the account row, brands, prompts, runs, snapshots, and reports.

We're deliberately not committing to a hard read-only window or a fixed retention schedule today — when those policies firm up, we'll publish the dates here. Until then, the practical truth is: cancel without anxiety, your data sits idle until you ask us to delete it or you come back.

Refund policy

Every tier has a 14-day money-back guarantee from the date of first purchase. To claim it:

Email support@bdgeotracker.com from the address on your account
Include your license key and a one-line reason (we'd like the feedback; you don't need to justify)
Refund processes within 3 business days

The 14-day window resets only for genuinely separate purchases — buying a new annual subscription after canceling a monthly one is a new purchase, refund-eligible. Upgrading tiers within an existing subscription is not a new purchase and doesn't reset the window.

After 14 days, we don't offer refunds, but you can cancel at any time and the access-until-period-end rules above apply.

Data privacy and retention

Your prompts and brand data live on our servers, encrypted at rest. We don't sell, share, or use your data for training. Specifically:

We don't use your prompts to train models or improve answers for other customers
We don't aggregate your brand's data into anonymized industry reports without explicit opt-in (and we currently don't offer such reports)
The engines we query (ChatGPT, Claude, Gemini, Perplexity) see only the prompt text — not your brand identity, not your account info, not your competitor list. We send the raw question.

Data deletion is on-request, not automatic on cancellation. Email support@bdgeotracker.com from your account address and we'll process the wipe within 7 business days. Once deletion completes, it can't be reversed — there are no backups we restore from for individual customer requests.

GDPR and CCPA data-access and deletion requests are honored. Email privacy@bestdid.com to initiate. We respond within 30 days as required by both regulations.

Team members and access sharing

There's no separate "team member" concept. Anyone who has the license key can sign in.

For agencies, the practical pattern is: one license key per agency account, shared internally with the team members who need access. The whole team gets the same view — there are no separate roles, no per-seat audit trail, no granular permissions today. Treat the license key like a shared password.

Proper team accounts with roles and audit logging are something we'll consider when the product has enough Agency-tier customers asking for them. Not on the immediate roadmap.